Terms & Conditions

Introduction

These terms apply to our website www.criminisi.com and contracts from enquiries. By enquiring/ordering, you agree.

Criminisi Ice Cream is registered in England and Wales, company number 05719638, office Criminisi Ice Cream, Jackson Road, Jackson Court, Coventry, CV6 4BT. VAT: 273 4192 56.

Terms may be revised; last update: 9 January 2026.

Enquiry and Ordering Process

• Submit enquiries via form, email, phone, in person.

• Orders subject to acceptance/availability; confirmed via email/communication.

• Prices in GBP, include VAT; may change (not affecting accepted orders).

• Payment on confirmation; credit for approved wholesalers (net 30 days).

Delivery

• Times estimates only.

• Risk to you on delivery; title until paid.

• Wholesalers: Kerbside delivery; Refrigerate immediately.

Cancellation and Returns

See Shipping & Returns policy above.

Intellectual Property

Website content owned by us/licensors; no reproduction without permission.

Liability

• Goods conform to description, satisfactory quality (freshness on dispatch).

• Liability limited to goods price.

• No indirect losses; no liability for post-delivery spoilage unless negligent.

• Excludes nothing for death/injury from negligence, fraud, or Consumer Rights Act breaches.

Data Protection

See Privacy Policy above.

Governing Law

English law; English courts jurisdiction.

Complaints

Contact info@criminisi.com; response within 5 working days.

Force Majeure

No liability for uncontrollable events.

Severability

Invalid parts don’t affect remainder.

Contact Us

info@criminisi.com, 024 7658 1398, Jackson Court, Jackson Road, CV6 4BT.